You’ve had a great trip to Venice…
you’ve got all your goodies inside your checked bags.
You’re at Heathrow.
But your bags aren’t!
Someone went on strike…Where are your bags?
*Here’s what you can do:
1) Plan A: Call your airline. Be nice!
Follow up every conversation with a letter noting the i) date, ii) time, iii) person you talked to, and iv) what your discussion was about (get very detailed). You may also follow this up with a fax or email, then print all documents and keep in your records for safekeeping. For mailed letters, a Certified Letter never hurts.
2) Has it been three (3) business days and you’ve heard nothing? Call them again. See Step # 1.
3) See Step # 2.
4) If # 1, #2, and #3, don’t get you what you need, now it’s time for Plan B. (Assume the bag is gone at this point.)
5) Plan B: Ask the airline to reimburse you for the items you had inside your suitcase/bag. [Note: They'll want some kind of proof. I suggest taking pictures of what's inside your suitcase before you leave your home and/or vacation destination. Any receipts you have of items purchased on vacation = bonus.]
6) If you get nowhere, or feel like moving directly past Plan B and on to Plan C, move to the next step.
8) Now that you feel better, go back to Plan A and advise the airline (be nice!) of your recent maneuvers with DOT (details required here). See Step #2. You’ll get someone who cares, eventually. Worse case? Contact their Legal Department (because “I’m just getting nowhere with Customer Service”).
I’m guessing they’ll surprise you.
*Note: Some credit cards have trip insurance, and will cover lost bags.
Know your benefits with them, too.